Privacy Policy
Who are we?
We are Lucky Garage and we are committed to protecting your privacy. If you have any questions about our privacy policy, you can contact us using the contact details shown on our website.
What is the purpose of this policy?
This policy outlines what happens when we collect personal information from you through our website. By using our service, you agree to this policy. Please note that this policy only applies to the information you provide to us. If you provide personal information to other third-party services such as payment providers or other websites, please check their respective privacy policies.
Can this policy change?
Yes, we may change this policy from time to time. We encourage you to check this page periodically for any updates. By continuing to use our service, you agree to the updated policy.
What information do we collect?
We may collect the following information from you:
- Information you provide: Your name and contact details, details about your transactions on our service, contact or other information which you give or allow us to use for newsletters or other marketing, and your communications with us.
- Automated information: The internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, and details of your activity with date/time stamps including pages you visited and your searches/transactions.
- Information from others: Limited billing information sent to us by our payment provider for verification purposes, such as your name, email address, and billing address.
Why do we collect this information?
We collect this information for the following reasons:
- To take steps at your request to enter into a contract with you and/or to perform such a contract, such as sending service messages, processing payments, and fulfilling orders.
- To manage and improve our service, including tracking usage patterns and preventing or detecting fraud or abuse.
- With your permission, to send you newsletters or other marketing materials.
- If you supply us with someone else's email address for a "Refer A Friend" or similar offer, to send a referral message to that person.
How long do we keep personal information?
We keep personal information for as long as necessary to provide our services and to comply with legal, regulatory, or tax requirements. You can close your account by contacting us using the details on our website. Even after your account is closed, we may retain some of your information if reasonably needed for legal, regulatory, or tax reasons, to deal with disputes, prevent fraud or abuse, and/or enforce our terms and conditions.
To whom do we send or make available your personal information?
We may share your personal information with the following:
- Service providers: Delivery companies, website hosts, payment providers (such as Stripe), businesses which help us send communications or monitor our website, and which provide us with e-commerce analytics and other IT services.
- Law enforcement: To help deal with fraud and abuse and/or comply with legal requirements.
- Advisers: Insurers and professional advisers in connection with our insurance cover or to deal with legal claims.
- Business transfers: Potential buyers in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
Do we send your information outside the European Union?
Your personal information which we collect may be stored within the EU/EEA. Where we or our service providers transfer personal data to countries outside the EU/EEA (such as the US), we ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by applicable data protection law, so that your data is protected to an adequate level.
What about cookies?
We and/or other companies use cookies and other tracking technologies on our website. Cookies are identifiers (small files of letters and numbers) that are sent to your web browser. Cookies are widely used to make websites work or work more efficiently as well as to provide information to the website owner or others. Some are temporary "session" cookies that remain in the cookie file of your browser only until your browser is closed, whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie).
For further information on cookies, including how to use your browser to block them and how to delete existing cookies, you can consult your browser's help section or visit a resource such as allaboutcookies.org. Note that if you configure your browser to reject cookies, our site's functionality may be limited. Companies which provide us with a service also place cookies. Some of these cookies may involve certain information such as your IP address and the web address of the page you're visiting being sent to the company concerned.
How do analytics cookies work?
Analytics cookies help us track the number of visitors to our website and provide us with information about their visits. This information includes the duration of their visit, the pages they viewed, and where they came from. This helps us improve our website and ensure that users can find what they need easily. We may use services such as Google Analytics for this purpose.
What are advertising cookies used for?
Where we use advertising cookies, they may be used to personalise ads on our site and other sites based on your use of our site. They can also help measure ad effectiveness, such as how often you click on or view ads and whether you make a purchase from the advertiser. Such cookies may be provided by partners such as Google or Meta (Facebook).
Payment provider cookies
Our payment provider (e.g. Stripe) may place cookies if you use their payment services on our site. These cookies help ensure that your payment transactions are secure and that our payment system functions properly. Please refer to the payment provider's privacy and cookie policy for more details.
What rights do you have?
If the legal requirements are met, you have the right to ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances, to "data portability," or to withdraw any consent you've given (e.g. for marketing). You may also have the right to object to the use of your personal information in certain circumstances.
If you have a complaint about how we are dealing with your personal information, please contact us using the details on our website. If you are in the UK and are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner's Office (ICO). For more information about your rights, visit the ICO's website. If you are in another country, you may have the right to complain to your local data protection supervisory authority.
Contact us
If you have any questions or concerns about this privacy policy or our use of your personal information, please contact us via the email address or contact form listed on our website, or write to us at the address shown there.
Effective date
This privacy policy is effective from the date published on this page.